Returns & Exchanges policy
We understand that clothing purchased online may not be perfect for your shape and size, so to allow you confidence to shop we offer easy exchanges and returns.
You may return your order within 14 days of receiving it, either for an exchange in size/style or for store credit. Goods must be in their original condition (i.e. unworn, unwashed, and undamaged), in their original packaging (wherever possible) and with all accessories and tags intact.
Please email firstname.lastname@example.org with your exchange/credit needs and if possible include the packing slip with your returns.
Please send to:
Little Yellow Bird
23 Haining St
We do not accept returns or exchanges on customised uniforms with personalised embroidery or screen-printing, and no returns or exchanges are accepted on sale or run-out items – except as required by law, all purchases are final.
We also cannot accept returns in person, please send by mail / courier only.
We have worked hard to eliminate plastic from our supply chain. Most of our products are shipped in paper or cardboard, often reused.
Please allow 3-5 working days for shipment within New Zealand and 14 days for international.
Customised or large orders may have specific delivery timeframes which we will discuss with you.